Terms and Conditions / Fair Usage Policy / Privacy Policy

Terms and Conditions for Popit

These Terms and Conditions (“Agreement”) outline the rights and obligations between you (referred to as “Customer,” “You,” or “Your”) and Popit Mobile (referred to as “We,” “Us,” or “Our”) regarding the provision of mobile phone services. Please read this Agreement carefully before using our services. By subscribing to our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

1. Service Provision and Usage

1.1 We will provide you with mobile phone services as an MVNO (Mobile Virtual Network Operator) within the United Kingdom.

1.2 The services provided include voice, messaging, and data services, subject to the coverage and network availability in your area.

1.3 The contract duration is 30 days, and it will automatically renew unless cancelled by either party.

1.4 You must be a UK Resident and predominantly reside in the United Kingdom

2. Cancellation of Contract

2.1 You have the right to cancel the contract before the end of each 30-day billing period.

2.2 To cancel the contract, you must ensure the following conditions are met:

1. a) UK Data Usage: You must use Data in the UK to meet your Roaming Compliance.
2. b) Roaming Compliance: Your roaming usage is shown in your subscription, and this must be 100% and in green.

2.3 If the conditions mentioned in 2.2 are met, you may cancel the contract by providing us with a written request or once available by requesting a cancellation code from your subscription details panel.

3. Data Usage and Fair Usage Policy

3.1 The data allowance specified in your plan is for domestic use within the United Kingdom.

3.2 We may apply a Fair Usage Policy to prevent abuse or excessive usage, ensuring a fair experience for all customers.

3.3 Excessive or abusive data usage may result in a temporary reduction in data speeds or other actions deemed necessary by us.

4. Roaming Compliance

4.1 Roaming services are provided enabling you to use your mobile phone services while outside the United Kingdom.

4.2 It is your responsibility to comply with the regulations and guidelines set by regulatory authorities and maintain a roaming usage level within the “green” compliance in your subscription panel.

“Roaming compliance is determined by calculating the average data usage at a rate of 1 gigabyte (GB) per month. For instance, if a user engages in roaming for a period of 6 months and wishes to initiate place on hold or cancellation, their data usage in the United Kingdom (UK) should fall within the range of 6GB to 8GB to be considered compliant with roaming requirements.”

4.3 Any violations of roaming regulations or excessive roaming usage may result in additional charges or actions deemed necessary by us.

5. Service Limitations and Liability

5.1 We strive to provide reliable and uninterrupted services. However, there may be instances where services are temporarily unavailable due to maintenance, network issues, or other factors beyond our control.

5.2 We will not be liable for any damages or losses resulting from service unavailability or interruptions, except where caused by our negligence or breach of this Agreement.

5.3 We will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.

6. Termination

6.1 We reserve the right to terminate your services immediately and without notice in case of:

1. a) Breach of these Terms and Conditions.
2. b) Non-payment of fees or charges.
3. c) Misuse of services or violation of any applicable laws.

6.2 Termination of services does not release you from any outstanding financial obligations or liabilities under this Agreement.

7. Privacy and Data Protection

7.1 We will handle your personal information in accordance with our Privacy Policy, which is available on our website.

7.2 By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

8. Amendments to Terms and Conditions

8.1 We reserve the right to modify or amend these Terms and Conditions at any time.

8.2 Any changes will be communicated to you through our website or other suitable means.

8.3 Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified Terms and Conditions.

Postage and Delivery
9.1 Delivery of any physical items, such as SIM cards or other related materials, will be carried out via 1st class recorded postage.
9.2 We will not be held responsible for any delivery delays caused by postal or courier services.

Payment Information
10.1 Your auto-renewal will start upon activation of your SIM card.
10.2 Your billing date will be set to occur 3 days prior to your data package renewal.
10.3 Between the billing date and the data renewal date, you will not be able to change your package.
10.4 Failure to pay for your renewal without contacting us regarding cancellation may result in a potential administrative fee of 2% above the UK banking rate.

10.5 American Express we cannot be used as we are classed as a Prepaid Mobile/Telecoms or IT Services

Hardware Support
11.1 Please note that we do not provide hardware support. Any issues related to your mobile device should be directed to the device manufacturer or authorized service centres.

Returns (including if you have changed your mind) 

12.1 You may notify us you want to cancel this Agreement at and without giving any reason within 14 days from the date after this Agreement started or you received your SIM card (“Cooling Off Period”). You will not receive a refund of any free airtime credit which you received from us (if any). You agree that your use of the Services may start before the end of the Cooling Off Period.

12.2 If your SIM is defective at any time and you obtained it from us please get in touch with us.

12.3 This clause 12 does not affect your legal rights as a consumer which cannot be limited under English law (please contact your local trading standards or citizens advice bureau for more information on your rights).

Acceptable Use Policy 

13.1 Our Acceptable Use Policy states that the Services are provided to you on the condition that: a. you do not use them in a fraudulent, criminal, unlawful, improper, offensive, abusive, defamatory, obscene or menacing manner (including to our staff), or in breach of confidence, copyright, privacy or any other intellectual property or third party rights; b. you comply with this Agreement including any detailed acceptable use requirements on our website and follow all reasonable instructions and guidelines we give you; c. you do not cause annoyance, inconvenience or needless anxiety or send or provide unsolicited advertising or promotional material; d. you act in accordance with all commercially acceptable use policies of any third party telecommunications or other suppliers and the reasonable use standards normally expected over the Internet; e. you use the Services for private, legitimate, consumer and non-commercial use and don’t resell our Services; f. you use only reliable equipment approved for use with the

network and do not act in a way which may damage or affect the operation of the network or any systems or the quality of the Services or our other customers, including by using GSM gateways or SIM-boxes or generating artificially inflated traffic; g. you provide us with accurate personal information and you notify us promptly if such information changes, otherwise we will have the right to immediately suspend or terminate your Services.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

14.2 Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By subscribing to our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our customer service for assistance.

15. Out of Bundle Charges

15.1 Out-of-bundle charges apply while roaming, particularly in relation to Multimedia Messaging Service (MMS). Please be advised that MMS usage is not encompassed within the unlimited calls and texts entitlement and will be subject to an additional charge of £0.98 per message sent.

15.2 Moreover, if the service enabling international calls from the UK is activated, customers are hereby notified to diligently monitor their wallet balance and ensure adequate credit is maintained. Failure to maintain sufficient credit may result in restrictions on calling from the UK to abroad.

15.3 Furthermore, while roaming beyond Zone 1, incoming call charges may vary, ranging from £0.12 per month to £1.93 per minute in Zone 5. To ensure a seamless communication experience and to avoid any unforeseen charges, users are urged to exercise caution and stay vigilant of their Wallet Balance. The Wallet Balance can be conveniently accessed under the “Add Credit” section within the user’s login account.

15.4 As part of our commitment to maintaining fair usage practices and providing timely notifications, customers failing to maintain a credit balance in their wallet will be sent email reminders requesting the rectification of their account balance within a period of 7 days. Failure to comply with the emailed request may lead to the suspension of services until the outstanding balance is cleared to a 0 balance.

15.5 We encourage all users to familiarize themselves with these terms and conditions and act responsibly to ensure uninterrupted service and avoid any potential inconvenience.

*Zone 1 is your unlimited calls and texts haven! The only charges you’ll see are when calling outside of Zone 1, as well as sending MMS messages. So, chat away, and enjoy your worry-free zone!

Fair Usage Policy

Our Fair Usage Policy is designed to ensure a fair and optimal experience for all customers of Popit Mobile. By subscribing to our services, you agree to abide by the following guidelines:

1. Data Usage

1.1 We allow the full data allowance of your bundle to be used within Zone 1, subject to compliance with roaming regulations and guidelines set by regulatory authorities.

1.2 While using our services within Zone 1, it is expected that the majority of your data usage is within the United Kingdom (UK).

1.3 Excessive data usage outside of the UK may result in additional charges or actions deemed necessary by us.

2. Roaming Compliance

2.1 When using our services outside of the UK, it is your responsibility to comply with the roaming regulations and guidelines set by regulatory authorities.

2.2 Roaming usage should be within the green 100% in your subscription details panel, as defined by the regulatory authorities. We are not Sole Roaming.

2.3 Any violations of roaming regulations or excessive roaming usage may result in additional charges or actions deemed necessary by us.

3. Predominant Use in the UK

3.1 Our services are primarily intended for use within the UK.

3.2 While roaming is permitted and provided for your convenience, it is expected that your predominant use of our services is within the UK.

3.3 Excessive usage outside of the UK may be subject to additional charges or actions deemed necessary by us.

4. Monitoring and Enforcement

4.1 We actively monitor network usage patterns and reserve the right to take appropriate action in cases of suspected abuse or violation of this Fair Usage Policy.

4.2 Actions may include, but are not limited to, temporary reductions in data speeds, suspension of service, or termination of the contract.

4.3 We will make reasonable efforts to notify you in case of suspected policy violations, allowing you an opportunity to rectify the situation.

5. Amendments to Fair Usage Policy

5.1 We reserve the right to modify or amend this Fair Usage Policy at any time to ensure fairness and optimal network performance.

5.2 Any changes will be communicated to you through our website or other suitable means.

5.3 Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified Fair Usage Policy.

By subscribing to our services, you acknowledge that you have read, understood, and agreed to comply with this Fair Usage Policy. If you have any questions or concerns, please contact our customer service for assistance.

Privacy Policy

This Privacy Policy (“Policy”) outlines how Popit Mobile (referred to as “We,” “Us,” or “Our”) collects, uses, shares, and protects your personal information when you use our mobile phone services. By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information, such as your name, address, email address, phone number, and payment details when you subscribe to our services or interact with us.

1.2 Usage Information: We may collect information about your usage of our services, including call records, messaging activity, data usage, and website/app usage.

1.3 Device Information: We may collect information about your mobile device, including device type, operating system, unique device identifiers, and network information.

1.4 Location Information: With your consent, we may collect and process location information to provide location-based services or comply with regulatory requirements.

2. Use of Information

2.1 We may use your personal information to:

1. a) Provide and maintain our services, including billing, customer support, and service improvements.
2. b) Communicate with you about your account, updates, offers, and promotions.
3. c) Personalize your experience and tailor our services to your preferences.
4. d) Analyse usage patterns and trends to improve our services and enhance user satisfaction.
5. e) Comply with legal obligations, protect our rights, and prevent fraudulent or unauthorized activities.
6. Information Sharing

3.1 We may share your personal information with trusted third parties in the following circumstances:

1. a) Service Providers: We may engage third-party service providers to assist in delivering our services and perform related tasks, such as billing, data storage, customer support, and network management.
2. b) Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. c) Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. d) With Your Consent: We may share your information with third parties if you provide explicit consent.
5. Data Security

4.1 We take reasonable technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2 Despite our efforts, no data transmission over the internet or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

5.1 We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5.2 We may anonymise or aggregate your data for statistical, analytical, or research purposes, in which case it may be retained and used indefinitely.

6. Your Rights

6.1 You have certain rights regarding your personal information, including the right to access, correct, or delete your information, as well as the right to restrict or object to its processing.

6.2 You may exercise these rights by contacting us using the contact information provided at the end of this Policy, subject to applicable legal requirements and exemptions.

7. Children’s Privacy

7.1 Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take appropriate steps to remove the information from our systems.

8. Changes to this Privacy Policy

8.1 We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective upon posting the revised Policy on our website or providing other notice as required by law.

8.2 We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.

9. Contact Us

9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer service or send a written request to:

Sim Only Ltd
Lake Enterprise Park
HULL, HU7 0YQ
h@popitmobile.co.uk
03333444353

By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.